Frequently asked questions
How do I place an order?
Add your products to the cart, choose pickup or delivery and your payment method, then place your order. You'll get an order number and a button to send your order to us on WhatsApp so we can confirm everything with you.
How do I pay?
We accept Lynk and bank transfer. After placing your order you'll see our payment details. Please send proof of payment on WhatsApp with your order number. Orders are processed once payment is confirmed.
Where can I pick up my order?
Montego Bay pickup is J$500 and we'll set up the time and spot with you on WhatsApp. In Lucea we deliver for J$500.
Do you deliver islandwide?
Yes. We send anywhere in Jamaica by Knutsford Express for a J$700 bearer fee, and you collect at your nearest office. Courier delivery is also available; we'll confirm that fee on WhatsApp.
Do you ship internationally?
Yes! Overseas orders ship by DHL. The cost depends on your country and parcel weight, so choose Overseas shipping at checkout, include your full address and country, and we'll message you on WhatsApp with the exact shipping cost before you pay.
How long will my order take?
Orders are prepared once payment is confirmed. Pickup and Knutsford orders are usually ready within a few business days; we'll keep you updated on WhatsApp.
Can I return or exchange a product?
All sales are final. We don't offer exchanges, and refunds are only given if there is an error on our end (for example, a wrong or damaged item). See our policies for details.
Which product is right for my skin?
Every product page lists its ingredients, benefits and how to use it. Still unsure? Send us a message on WhatsApp and we'll help you build your routine.
Do you have discount codes?
We share discount codes with our community from time to time, so follow us on Instagram and TikTok so you don't miss one. Enter your code in the cart before checking out.